Job completed for Danny & Shirley M

Completion date: June 13, 2025

Location: Altadena, CA

Why did the customer contact us?

The customer contacted us following a severe fire incident where the back portion of the home was burned, and windows toward the rear were destroyed. At the time of the call, the extent of the damage was unclear due to restricted access by the sheriff’s department.

Solutions provided:

We promptly initiated fire damage mitigation procedures, including securing the site, boarding up broken windows, and coordinating with authorities to gain safe access for a full damage assessment. While awaiting clearance, we remained in communication with the homeowner and began developing a tailored restoration plan to address fire, smoke, and structural damage once access is granted.