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Job completed for Thornton, Aubrey Franklin

Completion date: August 5, 2025

Location: Winchester, CA

Why did the customer contact us?

The customer contacted us after a washer drain line disconnected, which caused water to overflow from the upstairs laundry room into both the upstairs bathroom and the kitchen below. The insured had already hired Roto-Rooter for initial mitigation, but no drywall cuts or material removal had been performed. They requested a full assessment and estimate for mitigation and repair services, with concern about potential hidden water damage behind the kitchen cabinets.

Solutions provided:

We conducted a thorough on-site assessment to identify the extent of water damage, including potential moisture trapped behind walls and cabinets. Our team prepared a detailed estimate for complete mitigation and repair, which included making necessary drywall cuts, removing damaged materials, and addressing areas at risk for mold growth. We outlined a full repair plan to restore the affected laundry room, bathroom, and kitchen, ensuring the property could be returned to its pre-loss condition.


Photos & Videos:

The upstairs bathroom showing floor damage and drywall cuts necessary to address water migration from the laundry room overflow. This controlled removal allows our water damage restoration team to properly dry the subfloor and prevent hidden water damage and secondary mold growth.
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The upstairs bathroom showing floor damage and drywall cuts necessary to address water migration from the laundry room overflow. This controlled removal allows our water damage restoration team to properly dry the subfloor and prevent hidden water damage and secondary mold growth.
A close-up view showing the exposed ceiling joists and structural wood after removing water-damaged drywall. This necessary demolition allows our team to address hidden water damage from the laundry room overflow and begin the drying process to prevent mold growth and restore the integrity of the property.
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A close-up view showing the exposed ceiling joists and structural wood after removing water-damaged drywall. This necessary demolition allows our team to address hidden water damage from the laundry room overflow and begin the drying process to prevent mold growth and restore the integrity of the property.
The severely affected upstairs laundry room and adjacent bathroom showing floor and carpet saturation from the washer drain line disconnected overflow. We immediately prepared this area for water extraction and mitigation to prevent the spread of water damage to the lower level.
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The severely affected upstairs laundry room and adjacent bathroom showing floor and carpet saturation from the washer drain line disconnected overflow. We immediately prepared this area for water extraction and mitigation to prevent the spread of water damage to the lower level.
A view showing the necessary drywall cuts made in the kitchen ceiling to access and address hidden water damage from the upstairs laundry room overflow. This allows our water damage restoration team to thoroughly dry the structural components and prevent dangerous mold growth.
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A view showing the necessary drywall cuts made in the kitchen ceiling to access and address hidden water damage from the upstairs laundry room overflow. This allows our water damage restoration team to thoroughly dry the structural components and prevent dangerous mold growth.
The entryway flooring shows the affected areas where water migrated from the laundry room overflow upstairs. We performed a thorough assessment to plan for water damage restoration and ensure no hidden water damage led to mold growth beneath the floor.
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The entryway flooring shows the affected areas where water migrated from the laundry room overflow upstairs. We performed a thorough assessment to plan for water damage restoration and ensure no hidden water damage led to mold growth beneath the floor.