General Company Information
- Please list all the restoration services you currently offer (e.g., water damage, fire damage, mold remediation, reconstruction, ). Smoke removal, sewage clean out, Pack out/In
- Is there any area outside of Orange County that you also serve?
LA, Oceanside, Reverside
- Do you charge for inspections or estimates, or are they free? NO
- Are you licensed, bonded, and insured? If so, please include your license number(s).
Bond # BNDAC10131575
License #871494
- Are you a preferred vendor for any insurance companies? If yes, which ones?
Yes , Farmers Insurance, Nationwide, USAA, Statefarm, Allstate, AAA, liberty mutual, progressive, metlife, 21 century insurance, esurance, mercury insurance,
Water Damage Services
6. What specific types of water damage do you handle? (e.g., pipe bursts, sewage backups, appliance leaks, flood damage)
7. What is your typical response time once a call comes in? Try to be there within 2 to 4 hours
8. What is your standard process or workflow for handling water damage from start to finish?
Technician arrives on site to perform initial inspection. Checks affected areas/materials with moisture meter to determine the extent of water damage. Marks affected areas wit tape. Sets up drying equipment. Gives report of finding to the office to discuss next steps with insurance and homeowner.
What equipment or technology do you use for water extraction and drying?
10. Do you also address secondary issues such as mold, odor, or structural damage related to water? Yes
Mold and Sanitation
11. Do you provide mold inspections and mold remediation? yes
12. What certifications or training do your mold technicians have? IICRC Certified
13. Do your services include deodorizing or applying antimicrobial treatments? yes
Fire and Smoke Damage Services
14. Do you offer fire and smoke damage restoration? yes
15. What is your process for removing soot, smoke odor, or damaged materials? Refer to our website
16. Do you provide emergency board-ups or cleanup after a fire?yes
Reconstruction and Repairs
17. Do you provide full reconstruction services after damage cleanup? yes
18. What types of repairs do you handle in-house? (e.g., drywall, flooring, roofing, painting) All general contractor repairs. Drywall repair, painting, kitchen restoration, flooring installation.
Contents and Personal Property
19. Do you offer contents cleaning and restoration?yes
20. Do you offer pack-out services and off-site storage?yes
21. What items are typically salvageable after a water or fire incident?
Insurance and Claims
22. Do you help clients file their insurance claims?yes
23. Will you work directly with the insurance company or adjuster on behalf of the client?yes
24. Are there any documents or steps a client should prepare before you arrive? yes , have policy documentation available, as well as agent contact information and claim number if claim has already been filed.
Scheduling and Quotes
25. What is the process for scheduling a free inspection or service visit? Acquiring all necessary contact information such as name address phone number and email address. Confirm technician availability with the homeowner.
26. Is there a direct link to a contact form or scheduling calendar you'd like the chatbot to use?
27. What’s the best phone number or email for immediate contact if someone wants a quote?
Sales and Differentiators
28. What makes your company different from other restoration companies in Orange County? We are a preferred vendor with many major insurance companies. We have over 30 years experience in our field.
29. Do you offer any guarantees or warranties on your services? We offer 5 year warranty for all of our work.
30. Are there any specific certifications, awards, or testimonials you want highlighted?
